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Your questions answered


Frequently Asked Questions

What if I need to cancel my registration?

We understand that COVID-19 can cause unfortunate last minute changes to your attendance and travel plans. So rest assured that should you be unable to attend due to a positive test for COVID-19 or a local lockdown in your area which means you can’t travel, then IFS will refund the full cost of the conference registration fee. For full details, please read the T&Cs.

Please note hotel and transport cancellations do not form part of IFS’s responsibility and will apply as per your hotel and transport providers’ T&Cs.

Full T&Cs (including cancellation terms not related to COVID-19) can be found here

What's included in my ticket?

A standard ticket ($2250) includes access to all sessions and the exhibition on Tuesday, Wednesday and Thursday. It also includes a networking dinner and evening entertainment on Tuesday and Wednesday. Partner tickets ($2450) include all of the above, plus access to the exclusive invite-only Partner Summit on Monday.

How long will 'Spring Specials' be available for?

Spring Special is a limited special offer and is available on a first-come first-served basis until May 31, 2022. Customer tickets are $1,900 and Partner tickets are $2,100.

How do I ensure the 4 for 3 discount is applied?

To apply the saving, please select group booking when you register. You’ll need to register all four attendees at the same time and then the discount will automatically be applied on the payment page (please note: cheapest ticket is FOC) 4 for 3 is valid in conjunction with other offers e.g. the fourth Spring Special ticket is FOC.

How do I book accommodation?

Exclusive rates with hotels near the venue are available to IFS Unleashed attendees. At the end of the registration process, you will be prompted to select your accommodation. If you would like to book accommodation outside of the conference dates, these will be subject to hotel availability. Please email with your additional dates.

Can I attend the training sessions?

Yes, the training sessions are available to customers and partners and tickets ($995) can be purchased during registration.

How do I view the agenda?

You can see the full agenda and sessions for your industry at – please note, agenda is subject to change.

Will the content be available virtually?

Feedback from customers and partners tells us that our attendees get the most value from attending in-person as they attend for the content, and the networking opportunities too. As a result of this feedback, we are currently planning for an in-person event that adheres to COVID-19 precautions to ensure the safety of all attendees.

What COVID-19 protocols will be in place?

Precautions will be advised nearer the time of the event to ensure they meet the latest CDC guidance and regulations.

What is the dress code?

We advise business casual but please wear whatever you are most comfortable in.

I've got another question about IFS Unleashed - who do I ask?

If you have another question about IFS Unleashed, please contact the IFS event team.

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